Some texting responses have to happen instantly and every time: a keyword opt-in confirmation, a HELP reply, an automatic answer to a common question. Txtra's Autoresponder handles these automatically, so the right reply goes out the moment it's triggered, correctly and compliantly, without a person watching the inbox. Here's how it works.
What does the Autoresponder do?
It sends automatic replies triggered by an incoming message or keyword. When someone texts your keyword to opt in, the Autoresponder confirms their subscription instantly with the right opt-in language; when someone texts HELP, it returns the required identifying response; and it can auto-answer common inbound questions. It's the always-on layer that handles the standard, instant replies a program needs. See /product/send/.
Why does it matter?
Because instant, correct automatic replies are both a compliance requirement and a good experience. HELP handling is required by carriers, opt-in confirmations need to go out immediately with proper consent language, and a voter who texts a keyword expects an instant response. The Autoresponder makes all of that automatic, so a campaign never misses a required reply or leaves a new subscriber hanging. It's compliance and responsiveness handled by default.
How does it fit the program?
It handles the automatic layer so the human inbox can focus on real conversations. The Autoresponder takes care of the predictable, must-happen replies, opt-in confirmations, HELP, keyword responses, while P2P and the two-way inbox handle the conversations that need a person. Together they mean every inbound message gets the right response, automatic where it should be and human where it matters.
Frequently asked questions
What is the Autoresponder in Txtra?
The layer that sends automatic replies triggered by an incoming message or keyword, opt-in confirmations, HELP responses, and auto-answers to common questions, instantly and correctly, without a person watching the inbox.
Why does the Autoresponder matter?
Because instant, correct automatic replies are both required (carrier HELP handling, immediate opt-in confirmations with proper consent language) and good experience (a keyword texter expects an instant response). It handles all of that by default.
How does it fit with the human inbox?
The Autoresponder handles predictable must-happen replies automatically, while P2P and the two-way inbox handle conversations that need a person, so every inbound message gets the right response.
Keep reading: handling opt-outs, STOP and HELP and what is a keyword?. See the product.