10 Business Texting Rules You Need to Know

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As a business owner, you know that texting is a great way to communicate with your customers and clients. It’s fast, efficient, and easy to use. However, there are some rules that you need to follow when texting people for business purposes. In this blog post, we will list the 10 business texting rules that you need to know!


Rule #1: Never send a text without proofreading it first.


You might think that because texting is such a quick and easy way to communicate, you don’t need to proofread your messages before sending them. However, this is not the case! Just like with any other business communication, you need to make sure that your text messages are free of errors before hitting “send.”

Even though texting is a quick and casual way to communicate, you still need to use proper grammar and punctuation. This will make sure that your messages are clear and professional.

Rule #2: Keep your messages short and sweet.


When you’re texting for business purposes, you should always try to keep your messages as short and sweet as possible. This will help ensure that your message gets read and doesn’t get lost in a long thread of texts.


Rule #3: Make sure you have the recipient’s permission before sending them a text.


Before you start texting someone for business purposes, you need to make sure that they have given you permission to do so. Otherwise, you run the risk of coming across as spammy or intrusive. The best way to get someone’s permission is to simply ask them if it’s okay to text them about your business.


Rule #4: Choose your words carefully.


Remember that texts are often read out of context, so it’s important to choose your words carefully when texting for business purposes. Avoid using abbreviations or slang, and be mindful of the tone of your messages.


Rule #5: Don’t send sensitive information via text.


You should never send sensitive information, such as credit card numbers or passwords, via text message. This is because text messages are not secure and can be intercepted by third parties.


Rule #6: Timing is everything.


When you’re sending a business text, timing is everything. You should avoid sending texts late at night or early in the morning, as this can come across as intrusive. Instead, try to send your messages during business hours.


Rule #7: Only Text During Acceptable Hours


There are strict rules set by the TCPA that provide guidelines for who and when you are allowed to text.  According to the TCPA you may only send business texts after 8:00 AM and before 9:00 PM in the recipients’ time zone.

Rule #8: Don’t be afraid to use emojis or images.

Texting is a great way to connect with your customers and clients, so have fun with it! Use emojis, GIFs, and other forms of media to add personality to your messages. Just remember to be professional, courteous, and respectful at all times.


Rule #9: Always respond to customer inquiries in a timely manner.

Customers and clients appreciate prompt responses, so it’s important to reply to their inquiries in a timely manner. If you can’t respond right away, let them know when they can expect a response from you.


Rule #10: Make sure your text messages are clear and concise.

Your text messages should always be clear and concise. This means getting straight to the point and avoiding any unnecessary small talk.

Following these business texting rules will help ensure that you’re always communicating professionally and effectively. So put them into practice today and see the results for yourself!


These business texting rules will help ensure that your messages are always clear, concise, and professional. So put them into practice today and see the results for yourself!


Thanks for reading! We hope this was helpful. If you have any questions or would like to learn more about business texting, please contact us. We’re always happy to

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